Unreliable and inconsiderate from the word go just about sums up this letting agency. Over the summer before we had even moved in the house got broke into because it wasn't secured properly, tenants belongings were stolen and kingstons couldn't have cared. Problems with the boiler lasted well into December, hot water issues in winter isn't acceptable. The maintenance team took ages to sort out faulty or damaged items in the house. Don't even get me started on the rent for the place, twice in one term at university they accused us of not paying rent and were threatening extra charges. The bank cleared his up for us and it turns out the account set up with kingstons was wrongly named by themselves. Moving out was a nightmare too they are trying to charge us for damages to the house that were noted with in the inventory when we had moved in & it has now been two months since we left and handed back the keys and filled out a dispute form yet they still have our deposits! Go elsewhere!!
16-08-16
