I'm writing this review to warn everyone NOT to use Pinnacle! As a student, Pinnacle seemed very helpful and friendly at first however this rapidly changed once we signed our contracts. The attitude of the staff has been rude, unhelpful and ignorant. When reporting issues we struggle to get in contact through any means with any of the team as we are constantly chasing up emails and phone calls we have been promised to have a response back to.
Here are some overall problems we have encountered:
1. The house wasn't up to a standard hygiene requirement
2. Broken smoke alarm, broken hoover full of dirt and rice from previous tenants and being held together with sellotape and broken furniture (desk chair was rusted through and being held together with string)
3. Mould on the fabric wardrobes and stained curtains
4. Washing machine constantly breaking and having to wait most of the time at least a week or more to have it fixed only for it to break a couple of days later
5. Being lied to about the types of metres in the house - we were told at our viewing that all water, gas and electric were billed but in fact the electric was a PAYG metre which worked out much more expensive as it turned out we ended up paying off old tenants' debts!
6. Having a broken boiler (so without hot water or heating) for over 4 weeks in the middle of winter. After all of us chasing Pinnacle up we finally had a contractor come out WITHOUT the required 24 hour notice text and then had him let himself in to the property UNANNOUNCED and into one of the girls' bedrooms whilst she was at home on her own in bed. Obviously this was a worrying time for all tenants and now we do not feel comfortable being home on our own.
What was hardest about these issues was trying to get hold of Pinnacle to resolve them. When reporting issues we received no response through email and most phone calls we were hung up on or not contacted back. After this happened numerous times we finally got our landlord out to see the first of our problems in mid September and their response along with Pinnacle's was "that's students for you". We may be students but we are paying as adults and should be treated as so.
15-12-15
