Appalling customer service. The house was disgusting when we arrived. The work they said they would do (because they raised the rent by £25 between agreeing to rent the property and signing the contract) either did not happen or was done to an unacceptable standard.
we had to go 6 weeks without a shower, had 3 months unable to use the garden because of an overflowing drain they did not fix, and came home or woke up to random men in my house on 4 separate occasions "looking at the property for Kingstons". The front door was also not attached to the wall for a good 4 or 5 weeks, and was fixed with bath sealant... unsurprisingly within a few weeks, we could see daylight around the doorframe again. The "lock" on the front door did not lock, and in 12 months was never replaced by one that worked.
I have not received the bond back yet, after 4 months of battling with them. They are now no longer picking up the phone or responding to emails.
DO NOT use this agency. Not once did I feel safe in my own home, we received the property in a disgusting state, and they find every opportunity to steal your money.
22-09-15
Tags:
, appalled, disgusting, unhelpful
