DO NOT USE!!!
NOT EVEN WORTH THE 1 STAR!
I had an MOT here and was told I’d have to hang round another hour before my certificate would be made available as it initially failed because a locking nut was missing, after having the locking nut replaced the Manager Nick informed me that he would post the passed MOT to me, brilliant!
1-2 weeks later still no MOT, so my girlfriend pops in to collect it, he goes on about how he needs this and that in order to release my mot to her, so I provided it all to him over the phone. After some time of pointless discussion back and forth he decides to tell us that the system is down, why didn’t he mention this first? I asked if he could send it through email later that day. 2-3 days later, you guessed it, no email!
I ring through to speak to him as obviously by now I’m really not happy, and he says it’s not there, he can’t find it on the system, the MOT should have been entered onto the system the same day I had the MOT!
I’ve spoken to VOSA and they confirmed that they can only see the failed MOT logged, clearly the Passed MOT was not entered, even though it took place the same day no more than an hour after the failure.
He then goes on to tell me that the only thing to do now is re test the car, knowing that I live 30 miles away from this garage which he knows as he agreed to post it to me to prevent me having to come back.
I told him I would be making a complaint as the service I have received was unacceptable and disappointing.
He then hung up and wouldn't answer any further calls.
I currently have no valid MOT and have been driving my car unaware ever since.
An area manger complaint has been made, I can’t wait to hear from him!
Save your money and use it elsewhere!
29-10-15
Tags:
terrible
