Don't even deserve one start. Literally the most awful lettings agent in Cardiff - and I thought CPS were bad! They don't provide you with accurate information, they don't reply to your emails, they don't answer their phones (only once in a blue moon I've found), and the attitude of the Manager and some of the staff is simply appalling. In trying to get my final deposit back, I emailed over what I thought would suffice (final bills), however two of the bills apparently did not have the account closing date on - fair enough. However, they did not even bother to respond to my email simply to say 'sorry, these don't have the date on - could you send another bill (or whatever) over please?' - no, instead they just ignored my email and told me nothing more about my deposit until I emailed them AGAIN, and they responded several days later. Their attitude and service is literally the worst I've come across. I even read several negative reviews of them and the manager beforehand, however thought that maybe it was just a few occurrences. However after speaking to others, seeing even more negative reviews and my own experience it's safe to say that they are NOT a reliable agent. The only positive I have is that when I did live there they were relatively quick to get the maintenance team out to fix whatever the issue was, however that's probably only because I put pressure on them to as I had a young child living there. Definitely not worth renting with these people.
11-10-17
