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Canton Mobile Zone Cardiff

Canton Mobile Zone Cardiff

2 3  Reviews

Computer Repairs in Cardiff - Canton
126 Cowbridge Road East, , Canton, Cardiff, CF11 9DX
+44 (0)2920193222

Canton Mobile Zone specialise in mobile phones, laptops and gaming equipment repairing within a short period of time and at low cost.
Tags: computer repair, laptop repair, laptop repairs

Canton Mobile Zone Cardiff Reviews

Absolutely hopeless. I took my phone in for a replacement battery and when I came back to collect it they'd broken the case and the fingerprint sensor. When I brought it back they told me that it'd never been set up before. I'm pretty tech savvy and have always used the sensor on my iPhone 5s to unlock the phone and for making purchases in iTunes etc. Added to all this, for £30 there's been absolutely no improvement over the beaten up, 2 year old battery that was in there already and the younger guys working there were incredibly rude, even blaming me for breaking the case.

I must apologise to the guys in the shop as I stormed out but I was absolutely furious. Will not be returning (or welcome, probably).  

Rating  1

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Terrible customer service. The owner of the business or at least as he presented himself was rude to the bone. After complaining about wrong product witch was sold to me 2 days prior (sim card incompatible with the top up voucher sold to me on the very same day) I've been told it's completely my fault, since I'm unable to point the staff member whom served me on that day!?.On the top of that he said that refund is impossible to be made after 10 mins past my purchase!

Even after I explained several times that I bought sim card at the same time with the top up voucher with the same guy serving me, and only realized at home that I can't top it up since they are two different mobile operators, he still insisted that it is not his fault and can't do anything to refund my credit worth of £20. Instead of offering help and trying to sort out the issue, he was being sarcastic and blamed everything on mobile operators procedures and myself, even though I specifically requested T-mobile sim card and T-mobile top up voucher. I felt awkward for the staff members when I was told to point out the person responsible which I felt uncomfortable with. What seems to be a simple mistake turned out to be a most unpleasant experience I have had for a long time.

Never going to use them again and I will make sure all friends will stay away too.  

Rating  1

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Best shop for mobile and laptops repairing
offers free diagnosing services and fix devices within time given to customer  
Tags: laptop repairs

Rating  5

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