HINTS ON REPORTING A REVIEW

Please report a review if you believe it contravenes our community guidelines. Whilst not every review will be positive, if you think some users are abusing the review feature on this site, it will be very helpful if you can let us know using this form. Many thanks for your assistance in making sure this site is a useful and pleasent resources for everyone.

Report this Review

We were initially very pleased with our new door and the installation by Adenhart Wales. Unfortunately, the lock failed shortly after fitting (the same day in fact), leaving us locked out of our home and having to call out an emergency locksmith at our own expense. Adenhart Wales subsequently acknowledged that the lock was faulty and eventually replaced it. However, despite repeated emails and phone calls over several months, we have still not been reimbursed for the £110 locksmith fee that we incurred as a direct result of the faulty lock. What has been most disappointing is the lack of aftercare and the time it has taken to deal with what should have been a straightforward issue. Sadly, because of this experience, we would not use this Adenhart Wales again or recommend them to others.

Your comments:

* *

I am a new user

I am an existing user

Please register to report this review
By clicking Submit you agree to our Terms and Conditions.

First Name:

Surname:

Email Address:

Username:

Create a login username *

Password:

Create a login password *