Elephant Beds Cardiff Reviews
Excellent experience with Rob. Helped us see what matress was best for us with great knowledge and advice!
01-02-24
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Absolutely poor service. We went over weekend, sales guy was sitting idly, we asked for help, he just didn't care or want to understand what was being asked. Ordered online as we thought we didn't have to deal with the sales person. Customer journey is dreadful online, was given a date for delivery, was then emailed to phone, when phoned no response for two days. Phoned back and sales guy made excuses instead of admitting that their online sales process is wrong. no stars if I could! Extremely poor due to lack of service both offline and online.
25-07-18
Tags:
appalling service, do not use elephant beds, no customer service
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Probably THE worst company I have EVER had the misfortune to deal with! A £600 mattress I recently purchased just over 2 months ago, developed a seriously deep indentation running down the centre three weeks after purchasing it. I complained to the company but they just didn't want to know. My numerous phone calls were never returned and even after visiting the shop on a number of occasions to complain, I was met with a completely disinterested Manager who gave every excuse under the sun why they couldn't send someone out to inspect the bed - despite the fact I only live less than 1 mile from the store. It was only when I made Elephant Beds aware that I had contacted Trading Standards and Citizens Advice, did they start taking any interest in what I was saying. The mattress has finally just been replaced but it is only due to my determination in not accepting their lack of interest and lack of response. I would NEVER recommend this company to anyone.
26-01-18
Tags:
CUSTOMER, SERVICE, TERRIBLE
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