Charlestons Bar & Grill Cardiff Reviews
Was here for a nice meal we travel to Cardiff 6 to 7 times a year just to have the stake since 2010 and have never encounted an issue and today we require
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A refund for a stake that had not been cooked to the required specifications they did take it back and informed us that they gave the wrong one to the wrong person so they removed it from that person and placed it I front of the right person then it was then cut in to again and it was still the same so the stake was then left and the refund was requested to the answer yes one of the members of the team came with the wrong receipt we were then approached by a woman claiming to be the owner stating that a refund would not be made due to them making the wrong size stake and it being touched we tried to explain that it didn't matter if it had been as it had not been made correctly she then started to scream at us and her own staff and daughter she then told us to call the police so we did once the police turned up she said that we had caused it and to get us off the premises while police were there another member of staff verbally abused one of us in front of the police and was warned the member of staff and the police advised to leave and not take things any further as it is classed as civil matter refund had not happened and we left with the police following us out I think that is not a way that people should be treated especially after they paid £110 for just 4 people will not be going again and will be advising local friend to follow our lead and not return to this establishment as they also use this place 20 times year.
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