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Buzz & Co Cardiff
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Reviews
Shoe Shops in Cardiff
- Cardiff City Centre
13 High Street Arcade, Cardiff, CF10 1BB
+44 (0) 29 2038 2149
Buzz & Co sell a collection of shoes and related accessories for men and women.
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Buzz & Co Cardiff Reviews
I bought it pair of 'heavenly feet' shoes in May for my holiday, unfortunately last week one of the pretty studs came off one of the shoes.
I took them back today with the receipt and the assistant/manager asked me what I wanted ie a refund, exchange or credit note. I exchanged them for a different pair of shoes with no fuss, a smile and an apology.
I'm well impressed with the customer service.
Thankyou Buzz & Co
21-07-16
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I bought a pair of Fly Sandals in the Sale on the 22/7/2015, I went back to the shop to return them but was informed by the owner/manager that they did not take back sale return items, no cash, no exchange, no credit note. He showed me the sign attached to the front of the counter that stated his terms on Returned items and went on to bombard me repeatedly with Trading Standards being on his side. At £50 in the Sale these were a lot of money to me and was desperate for a comfortable pair of Sandals due to my disability, I mentioned that I could not see his sign without my glasses and that no one had verbally told me that I could not get a refund when I purchased them. I was told to Sell them on Ebay. I would not recommend this shop to anyone when you are treated in this manner and I am sure that Trading Standards would be very interested in the way they Trade.
04-08-15
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Purchased a pair of DM boots, but needed to return them to the store as the stiching came loose which resulted in a hole in the forefoot of the boot. Exchanged the product for a £200 pair of Ugg boots which were faulty and leaking water (not shower proof or waterproof). Returned the ugg boots to the store, but refund refused, although, goods were faulty, not fit for the purpose intended and was within the 28 day return policy. Have now a pair of ugg boots which can oly be worn on dry sunny days! Very disappointed in the quality of the products and with the customer service at this store.
28-12-11
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